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New Hope Behavioral Health
YOUR INFORMATION & YOUR CHOICES

Privacy Policy

New Hope Behavioral Health LLC
Website: www.nhbehavioral.com

New Hope Behavioral Health LLC ("we," "us," or "our") operates www.nhbehavioral.com (the "Site"). This Privacy Policy explains our digital data practices.

Note: This policy applies strictly to website visitor data. Patient Protected Health Information (PHI) is governed separately by our Notice of Privacy Practices in strict accordance with federal HIPAA guidelines and the Texas Medical Records Privacy Act (Texas HB 300).

What Personal Information We Collect

We may collect the following:

  • Full name, email, phone number, and address
  • Date of birth and other contact information
  • Health-related or insurance information (when voluntarily submitted)
  • Communication preferences, including SMS consent

How Personal Information Is Used

We use this information to:

  • Provide behavioral health services
  • Schedule and manage appointments
  • Respond to inquiries and requests
  • Send reminders and other updates (only with your consent)

Data Collection & Usage

We collect minimal information to ensure our Site functions properly and to respond to your inquiries:

  • Voluntary Information: If you submit a contact form, we collect your name, email, phone number, and message strictly to respond to your request and schedule appointments.
  • Automated Data & Cookies: We collect standard, anonymous log data (like IP addresses and browser types) and use cookies to improve Site security and functionality. You may disable cookies in your browser settings.

SMS and Third-Party Data Sharing (Strict No-Sale Policy)

In compliance with federal telecom regulations (TCPA), we maintain strict rules regarding your digital data:

  • No Sale of Data: We do not sell, rent, or lease your personal information to third parties.
  • SMS Consent: Mobile phone numbers and SMS consent information will not be shared with third parties or affiliates for marketing or promotional purposes under any circumstances.

Data Security & Third-Party Links

Our Site utilizes Secure Socket Layer (SSL) encryption to protect the transmission of data through our contact forms. However, please do not submit highly sensitive medical information through our general website forms. Our Site may contain links to external portals (like payment gateways); we are not responsible for the privacy practices of third-party sites.

Updates to This Policy

We reserve the right to update this Privacy Policy periodically. Continued use of our Site constitutes your acknowledgment and consent to any modifications.

COMMUNICATION WITH CONSENT

SMS Terms of Service

We collect your phone number only with your consent.
We do not share your SMS consent with third parties or affiliates for marketing purposes.

Types of SMS Communications

If you have opted in, you may receive:

  • Appointment reminders
  • Billing updates or insurance notices
  • Follow-up care instructions

Message Frequency

  • You may opt to receive 3–5 messages per week depending on your service.

Fees

  • Standard message and data rates may apply based on your mobile carrier.
  • International rates may vary.

Opt-In Methods

You may opt in to SMS messages:

  • Verbally, during a phone call
  • By submitting an online form
  • By checking the SMS consent box on a form

Opt-Out Instructions

You can opt out at any time by:

  • Replying STOP to any SMS message
  • Contacting us directly via phone or email

Disclosures

  • Message and data rates may apply.
  • Message frequency may vary.
  • You may opt out at any time by replying STOP.
  • For help, reply HELP or review this Privacy Policy.

Contact Us

Questions about your privacy?

New Hope Behavioral Health
Phone: 325-480-2900
Email: frontdesk@nhbhus.com
Address: 1500 INDUSTRIAL BLVD STE 202, ABILENE, TX 79602-8004

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